Overall, we were delighted with the trip. The guides were very knowledgeable and their ability to relate to the young girls was wonderful. We found the the coordination of picking us up at airports, hotels, and canals went like clockwork. Our accommodations in Rome and Venice were fine, but found the Adler Cavalieri in Florence not up to our expectations. The rooms themselves, though supposedly superior, and the location of the hotel made that aspect of the trip disappointing.
On the whole we were very pleased and would recommend Massari Travel to others.
Thanks for your efforts in helping put this trip together.
We had an excellent trip to Rome and Sicily. The accommodations were very nice. The tour guides and bus drivers were knowledgeable and accommodating to the audience, i.e., the children. The Explora Museum, with which we were unfamiliar, was a big hit. The zoo was greatly changed from ten years ago and we enjoyed it a lot. Needless to say, the pizza-making class in Rome was a ton of fun and the "dinner" served around our pizzas was delicious. The cooking class in Sicily for three of us was very special as well. What charming
chefs we had to teach us in both places!
The only little element of the trip that was amiss was the wine tasting following Mt. Etna. We somehow pictured a light lunch near Mt. Etna featuring local agricultural products, with a little wine accompanying. You should have seen Mr. Gambino's face as he and staff greeted us holding out eight glasses of wine and saw three little children before them! Everyone was gracious as could be when their confusion cleared, and they served the children pasta while we nibbled on cheese,olives and sausage and tasted four wines. But it was an unfortunate hour-ride from Mt. Etna.
Nonetheless the trip was grand. We are glad we planned the trip through Massari Travel and we thank you for your patience and hard work in putting it together.
I would like to take a chance to tell you JOB WELL DONE. Thanks for everything!
“I would like to echo what Tom and Eileen say below about our trip. Me and my husband’s expectations were exceeded, and we all had a great time. It was truly a trip of a lifetime. All of the service providers offered via Travelive were wonderful. Some of course, stand out as exceptional. Thank you for all of your efforts to make our needs work out for our group. Also, a big thank you to Judy Guerra for all of her time, research and efforts on our behalf as well. It is all truly appreciated! “
“I just want to take a moment to let you how happy I am with this Italy Trip. I went into this with little or no expectations for the sole purpose of not allowing myself to be disappointed……..it ended up being so much more than I could have ever expected. I felt like a VIP the entire time…….I will definitely use your services in the future!”
I don't know if there are word to Express the wonderful time the eight of us had. All the hotels, drivers and guides where the best. All bent over backwards to make sure are time with them went as we wanted.
Thank you so much for the effort you put in. I will gladly refer anyone to use you as their travel advisor.
i am very fine thank you, the stay in Italy was perfect!
Many thanks for the good arrangements :
we all loved Francisca, our guide and could not have done without her!
driver Gianni was very nice too, punctual, friendly and very helpful to bring us safely back to the hotel after Tivoli excursion, (he had to drive a longer way due to the demonstrations on that day in the city).
my guests loved the restaurants especially Papa Rex & Ciocco in Tivoli.
we all keep a very good memory, I will definitely recommand your agency to my friends, would you also be interested by individual requests or smaller groups?
I wish you all the best
Kathy Oliver Group
His group was very happy with all services and hotels. Thank you for taking care of this group! Good job!
See his detailed comments below:
Our group returned last Wed. after a wonderful week in Tuscany. The weather was pleasant throughout our stay. It was sunny and 60’s, drivers and guides all did a great job and hotel choices were excellent.
There were many highlights but I think all enjoyed the Lido Palace in Santa Margherita. Could have stayed a few more days. Also the Palazzo Squarcialupi was excellent and exceeded our expectations. Wonderful history, owner and staff helpful plus a top rated restaurant and clean large rooms. Beautiful furnishings in the public space. I would highly recommend it to others as it is centrally located and a quaint town with good shopping and choice of restaurants within an easy minute walk.
The one change we did make to the original itinerary was to cancel the excursion to Montepulciano after Siena. The round trip driving time was over four hours just a for a wine tasting.
It think everyone had seen enough of the hilltop towns by day four and with the road curve driving it was just too much driving and it would have been dark on the return.
The office was able to substitute another wine tasting convenient to Siena and our home base. It was Tenuta Torciano and was excellent. One of our group bought six bottles
so everyone was happy. I think the group appreciated this last minute change.
One mention of outstanding customer service was our driver Giovanni Borriello from the Florence based transportation company. He was so good that we requested his service for our entire four days at Castellina in Chianti. Giovanni spoke good English, was caring, knowledgeable and we all felt safe with his driving the hills of Tuscany. The best!
I think the one disappointment was Pisa. Not because of the history and structure but because of the way the local authorities have let the 100’s of vendors surround the grounds and their aggressive approach to selling their goods and wares. The experience distracts for the overall visit in my opinion.
“We just returned home from spending the past two weeks in bella Italia with our four bambinos (3, 6, 9, and 12), mom, sister, and mother- and father-in law (10 of us in total). I am so overwhelmed by the experience we shared together; it was undoubtedly our best vacation EVER. We visited Milan, Venice, Florence, Rome, and Sorrento during our trip with private tours of Tuscany, Cinque Terre, Vatican City, and the Amalfi Coast. We just had to show up and enjoy the best Italy had to offer.
Hotels: I normally expect European hotel rooms to be small and simple, but you put us in beautiful, elegant, spacious hotels (plenty of room for our party of 10 in 3 rooms) that were all centrally located in every city. The amenities were perfect, breakfasts were complete and delicious, and service was exceptional in each one of them.
Transportation: you arranged private transportation via coach busses from city-to-city (and vans, water taxis and trains within cities) which was all very convenient. The drivers stopped for restroom and snack breaks as needed, and we were able to sit back to get some rest or enjoy the beautiful countryside in transit.
Tours: The private tours were perfect. The tour guides are very flexible and 110% focused on serving you. They tailor the tours to your interests, while at same time do all of the thinking for you so you can relax and enjoy. You did a really nice job coaching us on which spots in Italy we should visit with a tour vs. those we can see on our own. we were still able to walk the towns, visit the churches and bell towers, take gondola rides, and view the ancient architecture on our own, while saving the private tours for the most sought after and difficult-to-get-to spots. It was the perfect balance.
Before leaving Sorrento, the last stop on our trip, our kids all said they wanted to move to Italy. The adults all knew this was the most amazing vacation we have ever had, and likely ever will have.
Thanks you for making this all possible for us. You were very resourceful, responsive, and focused on making everything perfect. It was an amazing trip, and we are so grateful.”
“We had an amazing vacation. My father was like a little boy walking
around the town he grew up in. Our driver Nino was fantastic. He was
very respectful, patient, and just fun to be with. Marco our tour guide
was the same. They became part of the family. I would recommend their
services to anyone planning a trip to Sicily.
This was a once in a life time vacation and my expectations were high.
I was pleasantly surprised when my expectations were not only met but
Based on our experience in Sicily, We are talking about possibly going
to visit my wife and mothers roots in Naples.
I want to thank you for all your hard work when planning all of the
arrangements. I will recommend you and your company to anyone thinking
of making a trip to Italy.”
“sorry i didn’t write you asap…we came back and became consumed with catching up with business…Wonderful…in a word…beyond all our expectations. The hotels were perfect…and I know you said we would love the Brunelleschi…and we did…but we really loved the Giovanelli in Venice…so beautiful/our room was amazing!!…and in a great walking area…the best for local restaurants come to find out…we had our best meals in Venice! Everything went off seamlessly… and with amazing ease...my husband was impressed that at every turn there was someone waiting for us and ready to take us/direct us where to go…we did have one glitch in Florence however, the bus driver didn’t show up and didn’t let us know where he was so the front desk called the number and found out he was many blocks away…the hotel helped us take all our luggage and led us to him…and it was quite a hike…nearly to the station…but we got to there and made the train without any trouble after that. I have to say, I’m surprised how easy everything was and can’t imagine how anyone would be able to cover all the details you took care of…we'll never travel without your help….at least to the destinations you service. PS…loved Assisi and it was well worth the $$….my husband and I want to go back and stay!! Thank you so much for your help making our family vacation so memorable…and look forward to working with you again.
Oh…..and I wanted to mention how great the tours and tour guides were….we had the same guide for the Colosseum/Forum and the next day Ostia…Alberto…he was so kind a lot of fun…and the guide in Venice was so accommodating and knowledgeable…just awesome…Lisa
“I want to share Hope's email message regarding the groups' rating on the Italy trip. It is very positive and it gives me one last opportunity to say that it would not have been the same without you making arrangements and all the little details. Most especially the hotels that Hope and I wanted to use, Hope liked. If I ever have the chance to do another trip like this, I would not hesitate working with you and all the staff involved. On behalf of me and the Vaccaro Family please extend our thanks to everyone involved with this trip.
We would like you to know how extraordinary the trip was for the Vaccaro family. Memories that will last a life-time. Thank you.”
“ What an amazing and wonderful trip we had! The tour guides were all outstanding! In particular, Dominico in Taormina was so helpful and flexible in helping make the connection with my Sicilian relatives. The sites, the hotels, the FOOD! And perhaps the best part was that my brother-in-law found his long lost relatives in Pioppo, with my son acting as interpreter. We made a lifetime of memories. Thanks so much for all of your help!
“We had a wonderful time in Italy and everything you did for us was perfect!! We loved the hotels, the transfers were great and the guides were awesome!! We did eat at the restaurant in Positano (Medeterraneo) that you recommended and it was fabulous and the people were so nice there – we had a lot of fun. Can’t thank you enough for your recommendations. The hotel in Sorrento was beautiful and the Rome hotel was in a great location and very nice too. Also the Swains told me that they truly enjoyed the hotel and guide in Rome and that they also had a wonderful experience. I knew that their transfer from the ship was there as both of our transfers arrived the same time.
Looking forward to the next time!!”
Penny Smith Group
“Where do we begin? We will always remember our "Trip of a Lifetime". This was the greatest time we have ever had traveling and you made our 50th Anniversary something we will remember for the rest of our lives. We must mention our guide, Raffaele D'Arino. .He was more than outstanding. His charm, his knowledge, and his concern for all of our needs was way beyond our expectations.”
Mr. & Mrs. D.S., Trumball, CT
It was a wonderful day and Federica was a dear! The driver was punctual and terrific. We really had a nice time together. Even those who were challenged really enjoyed themselves.
Thank you for putting up with me prior. I wanted everyone satisfied and they were more than that. I will highly recommend you to my colleagues and do hope to use your services again.
Lillian - Doctor Travel
“I just am home from our tour. Our guide was Antonella and she was exceptional! She was knowledgeable, entertaining and made sure every accommodation was met. Our hotels were excellent. We stayed an extra day and our car to the airport was waiting for us when we came down with our bags. As a New Yorker that was impressive. We had a wonderful time.”
Mr. & Mrs. M.B, New York, NY
“My wife and I just returned from our North Continental 14 Day tour of Italy and wanted to let you know it was fabulous. We cannot think of a better way to see so much great art and history and culture in such a short time. Giovanni was our tour leader and he did an especially wonderful job looking after all of us, keeping us informed, on time, together, and having a comfortable and fun time. Overall, Giovanni was knowledgeable, professional, personable, and patient dealing with a gaggle of eager and easily confused Americans. Thanks again for offering such a great tour.”
Mr. & Mrs. M. E., Boston, MA
“ We just got back from our "Italy North Classic tour". We had a great time!! I cannot tell you what an awesome tour guide we had in Lorenza! She was like a mother hen watching over her 37 chicks and keeping us all happy and care free!! She is by far the best tour guide we have ever had anywhere. She was above excellent.”
Mr. & Mrs. W.K., Pheonix, AZ
“My husband and I just got back from the 14 day North Classic tour to Italy. Nadia greeted us at the airport in Rome with a great smile. From the beginning of the tour, she took charge, explained everything we needed to know, was extremely organized and kept us all on schedule. She did a great job of scheduling all of the optional tours with the buses, water taxis, other tour guides, making restaurant reservations, etc. Wherever we went, we never had to wait for anything. We would definitely take another one of your tours again, maybe Greece next time.”
Mr. & Mrs. C.N., Norwalk, CT
“Aside from the hot weather, everything was perfect. Hotels were beautiful, locations were great, guides were excellent. Mirna was a superb tour leader – the best I’ve had on multiple trips and tours worldwide!. Not only was she super organized and knowledgeable, she was extremely patient! Mirna handled all the guests professionally, tactfully and effectively.”
Mr. & Mrs. J. A., Houston, TX
My wife and I just returned from a vacation that took us to Italy from 19 Oct thru 31 Oct, 2016. Our air travel, ground travel and hotel accommodations were arranged for us by you.
We had the distinct pleasure of having your company provide the ground transportation for our stay. We wanted to send you this "Thank You" note for the outstanding service your contracted staff provided.
Every driver was exactly on time, was very professional, while at the same time being very informative and attentive to us. Quite frankly, we were very surprised and very appreciative of the high standard your company has set for its services.
Please do not hesitate to use us as a reference, as we wish to do what ever we can to contribute to your ongoing success. It would also be great if you might have a way to let the individuals would provided us the transportation know how appreciative we are of them for the wonderful personalities they are. We will not hesitate to tell all of our foreign travel acquaintances of what a wonderful, safe, comfortable and "value-added" service you provide.
Vernon and Suzanne, Trinidad, CO
“ We had a wonderful time on our vacation. The connections with all the transportation and guides went smoothly and all the guides were extraordinary. The hotel and their desks and employees were exemplary. We all had such a wonderful time that be assured we will connect with you again. We are already planning a trip to the Emilia-Romagna area in the fall of 2016. Thank you for your expertise and advice.”
“I want to thank you for helping us to create an incredible family memory by visiting Italy for our recent vacation.
The tour package you created for us worked out perfectly, and the trip was a huge success in large part to the attention to details that you provided. For example – upon arrival in Rome, it was terrific to be greeted by someone who escorted us to a bus which dropped us off at our hotel – making the first impression one of ease, convenience and personal care. The first night’s dinner that you arranged was a welcomed delight to the 10 weary travelers! The pre-arranged tours provided the right mix of scheduled and free time, and the tour guides were informative and entertaining for the group! The paperwork was all in order, and the instructions you provided were spot-on. Having breakfast included at each of the hotels was a nice way to start each morning.
“I just want to tell you how well everything went for my family vacation in Italy. Everyone was thrilled with the accommodations, restaurants, guides, and transportation. Thank you so much for all you did to help make the trip go smoothly. It was a huge success and a once in a lifetime opportunity for much of my family. Thank you!!”
“We’ll our Italian holiday has now come and gone, and I wanted to thank you for a job well done.
We arrived back last evening. All the arrangements went very well, and all the pieces fell together nicely.
From being warmly greeted in Rome, until we were dropped off at the hotel in Florence, everything went like clockwork.
We enjoyed the Vatican immensely.
Some small issues with restaurants, but the food overall was very good.
Thanks again, and if our future plans once again include Italy, I will certainly think of you.
Our family stayed in the I Due Golfi villa (April 19 – 26, 2014) and we wanted to express our thanks. Francesca met us and walked us through the property, (which is amazing). She also went above and beyond, taking us to the village, showing us where to shop and waiting while we made small purchases before returning us to the villa.
I wanted you to know the property far exceeded our expectations. Maria was courteous and helpful! The town of SAgata is gem! We cannot wait to return! I will happily recommend your services for accommodations when traveling to Italy.”
“Having never been to Italy before, I was a little nervous. Once I arrived, Dante settled my nerves and made me feel like I was a part of his family. What a wonderful guide! Italy itself is a dream…the fountains, museums, statues and of course, the FOOD! I loved all of the hotels, my favorite was the Grand Hotel Minerva in Florence. Thank you for making my dream of seeing Italy come true! I can’t wait to go back!”
Mrs. A.P., Edison, NJ
“Recently we traveled to Italy on the Northern Continental Tour. Our tour guide, Raffaele Darino, was also exceptional. His knowledge, mixed with his delightful sense of humor made our bus rides from city to city a pleasure. He knew exactly how much information to feed us without boring us with a history lesson. He prepped us well in order to help us navigate the country safely and smoothly.
By the end of the trip his "family" as he referred to us tourists were reciting (not with the same lovely accent of course) what we affectionately called "Raphaelism's". Additionally our bus driver Stefano was exceptional. A wonderful trip thanks to wonderful people.”
Mr. & Mrs. R.D., Chicago, IL
My clients Rich and Ellen just returned from their fabulous Eat Pray Love tour and they wanted me to tell you their guide Dante Roversi was amazing. He took care of everyone in the group as if they were the only ones on the tour. He was very informative and knowledgeable and a delight to spend the tour with. They also enjoyed the in-depth tours they took during their post tour extension that you arranged for them. Thank you for all your help. Love it when the client comes home happy!
Mrs. J.S. Colorado Springs, CO
“I am writing to thank you for the 5-star vacation experience that the Holt family enjoyed over the New Year Holiday season.
Our hotels and their staff were excellent. Motor transfers and drivers were on time and courteous. Our guides were amazing. I felt like I was in one of those few college classes that I will remember forever because the professor made the subject matter "come to life." Train service was "on time". Wish the US had those kind of trains. We had a unexpected treat with our visit to the Tuscan farm ( Tenuta Casanova ). Wow! What a meal! Stefano was a true delight. Did I say the wines were fabulous? I ordered a case. To sum up: I wouldn't have changed a thing. I will be contacting Massari Travel the next time we travel.”